Policies
Extending Your Stay
We understand travel plans may change unexpectedly. However, we schedule incoming guest availability according to our outgoing guests. Any pets staying beyond their pre-scheduled checkout date without notifying us in advance may be subject to a $55.00 surcharge per day.
Holiday Fees
There is an additional $10.00 fee (per pet) for anyone checking out on holidays with special 3:00 pm -5:00 pm hours. This fee is waived for a third family pet.
Feedings
We feed at approximately 6:00 am and 6:00 pm. Please feed your pet at home if you check-in after 6:00 pm. We serve Natural Balance dry food. If you bring your pet’s food from home, please package dry kibble in individual servings (such as in Baggies), or bring your measuring cup from home so we do not over or under feed. We cannot store large bags or bins of food, so measure your servings carefully.
Personal Possesions
Please label each of your pet’s belongings. You are welcome to bring two toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or excessively large beds.
Checking In / Out
Checking In
Check-in is between 7:00 am and 4:00 pm Monday-Friday and 9:00 am – 4:00 pm Saturday. Sunday by appointment only. First time clients please try to check-in earlier in the day, offering your pet an opportunity to settle in before the daytime staff leaves for the night.
Checking-Out
We like to have all dogs checked-out by 12:00 noon. Anyone checking-out after 12:00 noon will be charged a $40 Daycare fee. This does not apply to anyone checking out on holidays when we are only open between the hours of 3:00 pm and 5:00 pm.
Vaccinations
FOR CATS: We require Feline Distemper and Rabies.
FOR DOGS: We require Rabies, Bordetella & Distemper/Parvo.
Contact our office for more details.
Flea & Tick Prevention
We require flea & tick prevention for all pets. If your pet is not on a preventative, we highly recommend they are covered to prevent them from getting any fleas or ticks. While we have no fleas or ticks in our facility and they cannot live in the AstroTurf, your pet will be in the vicinity of other pets.
Payment Details
Deposits
Reservations for all new clients will be confirmed with a $50 non-refundable deposit. ALL holiday reservations will be confirmed with a $50-$100 non-refundable deposit. Deposits are forfeited upon cancellation of reservation.
Form of Payment
We accept Visa, MasterCard, American Express, Discover or cash.
Checks are not accepted.